I’m a first time member what do I do on my first visit?
We are so excited to welcome you! Friday-Sunday our club rooms are open and you can journey straight into the appropriate rooms. Check in with the register and your wine attendant will assemble your wines and direct you. Monday-Thursday all club service is at the main tasting bar!
Rappahannock has different club room options! Which ones work for me?
UPDATE 2019: Our club tower is opened! The club rooms are now designated as:
Front Club Room: Check in counter and wine store
Back Club Room: Club Members groups 1-8 people
Tower First Floor: Club Member groups 1-8 people
Tower Second Floor: Club Member Adult groups 1-4 people
Rooftop is opened to all (21+)
Please check in at the check in counter upon arrival
As a club member, do I need to make a reservation for a group?
We ask that you let us know if you are bring a group 8+ people. Not a club member? Please see our group policies on the ‘visit us’ section!
Can I bring my puppy?
Absolutely! All furry friends are welcomed in our pet designated out door areas. Unfortunately, because we serve food our animal friends cannot be welcomed inside
Can I bring my children?
We are a family-run and operated winery and we are so pleased to welcome your family as well! Please bear in mind that a child counts as a person in our group policy! . We want to make sure everyone is safe while at the winery and children must be attended and within 25 feet of a guardian. Running and horseplay is prohibited indoors for safety purposes.
What is your cancellation policy?
we require written notice 30 days in advance (email Teresa at email@example.com) for wine club cancellations. We will bill for any shipment scheduled to occur within thirty (30) days after the date a cancellation request is received; no further billing will occur afterwards.
Once cancelled, please pick up any wines not shipped within 60 days, or the wines will be returned to inventory and no refunds will be issued (unless other arrangements have been made).
Can someone else pick up my wine?
Written notice must be received from the club member’s email to have a friend or family member pick up the wine. Please note that your designated person will not be able to have access to your account or club benefits due to our privacy policies.
I would prefer different wines then the ones in my shipment Can I change them?
Shipment selections may be swapped out for other wines of equal or lesser value; We will charge the difference in bottle price when a more expensive substitute is chosen.
What happens if my account becomes delinquent?
A member has three months to update their payment information and pay for all pending shipments once payment information has decline or expired. After three months the account is considered delinquent and cancelled. All wine held at the winery will be returned to inventory and no refunds will be issued.